Introduction
This Cancellation & Refund Policy (“Policy”) applies to all users (“you”, “your”) who purchase or book any
services, events, or digital products through AiEventZo (“we”, “our”, “us”).
It explains how cancellations and refunds are handled for bookings and payments made on our platform.
Applicability
- This policy applies to all services, events, or digital solutions offered by AiEventZo.
- In some cases, specific events or services may have their own cancellation and refund terms, which will
override or supplement this general policy.
Cancellation
- Users may cancel their booking or service before the specified cancellation deadline mentioned on the
event or service page.
- Cancellations made before the deadline may be eligible for a full or partial refund, as per the terms
mentioned below.
- Late cancellations (after the cutoff time) or cancellations made once the service/event has already
started will not be eligible for a refund.
- To cancel a booking, users must contact our support team via the official communication channels
mentioned on our website.
Refunds
- Eligible refunds will be processed once a valid cancellation request is received and verified.
- Refunds will be made to the original payment method used during the booking.
- Processing time for refunds is generally 7–14 business days, depending on your payment provider.
- Administrative fees, payment gateway charges, or third-party service costs may be deducted from the
refund amount.
- Refunds are not applicable for partially used services or attended sessions.
Non-Refundable Cases
- Cancellations made after the cancellation deadline.
- No-show or failure to attend the booked event or service.
- Services marked as “Non-Refundable” at the time of booking (e.g., special offers or promotional plans).
- If the user violates our terms or policies.
- Digital or downloadable services once delivered or accessed.
Non-Refundable Cases
- Cancellations made after the cancellation deadline.
- No-show or failure to attend the booked event or service.
- Services marked as “Non-Refundable” at the time of booking (e.g., special offers or promotional plans).
- If the user violates our terms or policies.
- Digital or downloadable services once delivered or accessed.
How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please contact us through our official email or website contact
form and include:
- Your full name and contact details
- Order ID / Booking reference number
- Event or service name
- Payment details
- Reason for cancellation (optional)
Event Cancellation or Postponement by AiEventZo
In rare cases, if AiEventZo cancels or reschedules an event due to unforeseen circumstances (e.g.,
technical issues, government restrictions, low registrations, or force majeure), we will:
- Offer a full refund, or
- Provide an option to transfer your booking to the rescheduled date or another similar event.
Dispute Resolution
If you have any issues or disputes regarding cancellations or refunds, please reach out to our support team
first.
We aim to resolve all concerns in a fair and timely manner. If unresolved, you may contact your local
consumer protection authority for further assistance.
Policy Updates
We reserve the right to modify or update this Cancellation & Refund Policy at any time.
All updates will be published on this page with a revised “Effective Date.”
Effective Date
This policy is effective as of [Insert Date] and applies to all transactions made thereafter.
Contact Us
AiEventZo
404
Avadh Arena, VIP Road, Vesu, Surat - 395007
Email:[email protected]
Contact: +91 98981 59666