Legal & Compliance

Cancellation & Refund Policy

Clear, transparent guidelines on bookings, cancellations, and refund processing at AiEventZo.

Effective Date: {{ effectiveDate }}

7–14 Days Processing

Approved refunds are returned to your original payment method within 7–14 business days.

Event Cutoff Deadlines

Cancellations must be requested before the cutoff time specified on the event listing.

Full Organizer Protection

Full refunds or transfer options are guaranteed if AiEventZo cancels or reschedules an event.

01. Introduction

This Cancellation & Refund Policy (“Policy”) applies to all users (“you”, “your”) who purchase or book any services, events, or digital products through AiEventZo (“we”, “our”, “us”). It explains how cancellations and refunds are handled for bookings and payments made on our platform.

02. Applicability

This policy applies to all services, events, or digital solutions offered by AiEventZo.

Note: In some cases, specific events or services may have their own cancellation and refund terms, which will override or supplement this general policy.

03. Cancellation Terms

  • Users may cancel their booking or service before the specified cancellation deadline mentioned on the event or service page.
  • Cancellations made before the deadline may be eligible for a full or partial refund, as per the terms mentioned below.
  • Late cancellations (after the cutoff time) or cancellations made once the service/event has already started will not be eligible for a refund.
  • To cancel a booking, users must contact our support team via official communication channels.

04. Refund Process

  • Eligible refunds will be processed once a valid cancellation request is received and verified.
  • Refunds will be made to the original payment method used during the booking.
  • Processing time for refunds is generally 7–14 business days, depending on your payment provider.
  • Administrative fees, payment gateway charges, or third-party service costs may be deducted from the refund amount.
  • Refunds are not applicable for partially used services or attended sessions.

05. Non-Refundable Cases

Refund Exclusions

  • Cancellations made after the cancellation deadline.
  • No-show or failure to attend the booked event or service.
  • Services marked as “Non-Refundable” at booking (e.g., promotional or special offer plans).
  • Violation of our terms of service or code of conduct.
  • Digital or downloadable services once delivered or accessed.

06. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please contact us through our official email or contact form. Please ensure you provide the following details:

Full Name & Contact Info
Order ID / Booking Reference
Event or Service Name
Payment Details & Reason (Optional)

07. Event Cancellation or Postponement by AiEventZo

In rare cases, if AiEventZo cancels or reschedules an event due to unforeseen circumstances (e.g., technical issues, government restrictions, low registrations, or force majeure), we will:

Option A

Full Refund

Receive 100% of your payment returned to your original payment method.

Option B

Booking Transfer

Seamlessly transfer your booking to the rescheduled date or another similar event.

08. Dispute Resolution

If you have any issues or disputes regarding cancellations or refunds, please reach out to our support team first. We aim to resolve all concerns in a fair and timely manner. If unresolved, you may contact your local consumer protection authority for further assistance.

Policy Updates

We reserve the right to modify or update this Cancellation & Refund Policy at any time. All updates will be published on this page with a revised “Effective Date.”