Delivery Guidelines

Shipping & Delivery Policy

Learn how e-tickets, digital passes, confirmations, and optional physical merchandise are processed and delivered to you by AiEventZo.

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Instant Digital Delivery

E-tickets, passes, and booking confirmations are sent electronically within minutes (or up to 24h during delays).

Physical Dispatch

VIP kits and physical items are dispatched within 3–7 business days with trackable courier details.

Zero Digital Fees

All digital ticket deliveries are 100% free. Nominal fees apply only to optional physical shipping at checkout.

01. Introduction & Nature of Services

This Shipping & Delivery Policy (“Policy”) describes how and when digital or physical products, event tickets, and confirmations are delivered to customers (“you”, “your”) by AiEventZo (“we”, “our”, “us”). By using our website or booking our services, you agree to the terms outlined in this policy.

AiEventZo primarily provides event management and digital event solutions, including online registrations, ticket bookings, and event promotions. Most of our products and services are digital in nature — such as e-tickets, digital passes, and online confirmations — and are therefore delivered electronically.

02. Digital Delivery (E-Tickets / Online Services)

  • Instant Confirmation: Once your booking or order is confirmed, you will receive a confirmation email along with your e-ticket, invoice, or booking ID within a few minutes.
  • Potential Delays: In case of minor delays (e.g., payment gateway processing time or high server volume), delivery may take up to 24 hours.
  • Delivery Channels: Digital products (passes, event credentials, etc.) are delivered via email, SMS, or in-app notifications to the contact information provided at checkout.
Please double-check that your registered email address and mobile number are accurate and active to ensure seamless electronic delivery.

03. Physical Delivery (If Applicable)

For specialized orders involving tangible goods (such as VIP physical passes, event merchandise, or delegate kits):

Dispatch Window

We generally dispatch physical items within 3–7 business days following order confirmation.

Tracking Support

You will receive an automated tracking number via email/SMS as soon as your shipment is dispatched.

04. Shipping Charges

Digital All digital deliveries (e-tickets, passes, invoices) are 100% free of charge.
Physical Physical shipments may incur a nominal fee, which is transparently calculated and shown at checkout.

Note: Express or international delivery options (if available) may carry additional specialized charges.

05. Delivery Issues / Non-Receipt

If you have not received your digital product or confirmation email within the expected timeframe:

  1. Check your Spam, Junk, or Promotions email folders.
  2. Verify that the email address associated with your checkout was correct.
  3. Contact our support desk with your Booking/Order ID for immediate re-issuance.

For physical shipments, if a package is delayed or lost in transit, our support team will coordinate directly with the courier partner to expedite delivery or find a solution.

06. Address Accuracy & Undeliverables

You are responsible for providing a complete, exact delivery address and valid contact information. AiEventZo is not liable for delays or failed deliveries caused by incomplete or incorrect details submitted during checkout.

Undeliverable Shipments:

If a physical package is returned to us due to an incorrect address, repeated failed delivery attempts, or non-availability of the recipient:

  • We can re-ship the package upon receiving updated address details and extra shipping fees (if applicable).
  • If re-delivery is not feasible, a partial refund (excluding initial shipping costs) may be issued at our discretion.

07. Delivery Confirmation Standard

Digital Products

Considered fully delivered once the confirmation email, SMS, or e-ticket has been transmitted by our system to your registered contact handle.

Physical Products

Considered fully delivered upon receipt confirmation or proof of delivery signature by you or your authorized representative.